Is my financial information secure when I order from your store here?
Absolutely!! eCRATER supports Secure Socket Layer (SSL) encryption (secure order protection, secure certificate, or digital certificate), which is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet. It is the most popular method for ensuring the secure transmission of information. A locked security icon on the browser shows that your connection is encrypted when you shop here.
What is your return or exchange policy?
There may be a time when you need to return, exchange, or have an adjustment made to your handcrafted purchase. Just contact me within 7 calendar days of receiving your item, and I will make arrangements with you for the correction. I want you to be completely happy with your Teal Palmetto purchase!
Have you really made all of the items shown here in your store?
I am asked this question quite a bit. The answer is YES! I am the owner of Teal Palmetto, LLC, and I am also the only employee and artisan. I have made (and will always make) everything you see here in my store - from raw materials to finished product.
Is it true that you never duplicate a design and that all of your items are one-of-a-kind?
I get asked this question many times, and the answer is definitively YES! Even if, for example, I use some of the same beads in two pairs of earrings, the 2 pairs of earrings will be unique. Before I create an item with some raw materials, I check my inventory to make sure that I know what I have already created with those raw materials. You can be absolutely sure that every one of your purchases from Teal Palmetto is one-of-a-kind!